Vancouver, CANADA, February 20th, 2017 – Inca Networks has announced a recent change to their customer trouble ticket system. On Monday February 6th, 2017, Inca moved over to WISI Connect, the global ticket system used across all WISI companies. This ensures technical staff in all offices around the world can support customers while making it easier for Inca to share details internally.
As always, customer’s can reach Inca’s technical support team by sending an email to firstname.lastname@example.org. Customers will now also receive an automated email response with their ticket ID, and communication about the ticket can take place by email. Customers are now able to access their tickets online via WISI Connect: www.wisiconnect.tv
The Inca support team will continue to be online and available regular hours from 8am – 8pm EST/EDT, Monday to Friday, and can be reached via email at email@example.com or at Inca’s new support phone number: 778-819-1046.
Outside of regular support office hours, service-affecting emergencies should be reported by sending an email with the details to firstname.lastname@example.org and by leaving a voicemail at Inca’s new emergency/after hours’ number: 778-819-8592.
The voicemail message will send a notification to the on-call support team who will respond within two hours and it will also open a ticket. Any questions about this transition, or about WISI Connect, please reach out to: email@example.com.
About Inca Networks
Inca Networks, a WISI company, is reinventing the future of multiscreen video delivery. Inca offers industry-leading Intelligent Video Delivery™, a revolutionary software-centric solution for intelligent, real-time processing of linear and multiscreen television content. At its core is VidiOS™, an advanced software processing and monitoring engine that provides deep visibility and control of all video flows, combined with powerful, modular hardware. Inca’s IP video solutions address all aspects of next-generation video, including high-density MPEG-4 and MPEG-2 HD and SD transcoder modules for linear and multiscreen adaptive bit-rate (ABR) and HTTP live streaming (HLS) services; demultiplexing and remapping of MPTS video from satellite and off-air sources to SPTS streams in digital cable, DSL and fiber to the home (FTTH) IPTV networks; multi-viewer mosaic and status monitoring software, digital music service demuxing, and modular ASI to IP conversion.
In July 2015, the Wilhelm Sihn jr. (WISI) company of Germany acquired Vancouver’s Inca Networks Inc. Founded in 1926, WISI is one of the world’s pioneers in broadband reception and distribution technology. Today, WISI’s field of business is the development, production and distribution of products and solutions in the following areas: automotive antenna and cabling, components for broadband networks, fiber optics for broadband, digital signal reception, processing and modulation for TV and radio, in-house multimedia. Inca Networks sells and distributes WISI’s Tangram and Chameleon platforms to the North American, Caribbean and Latin American markets. Video providers around the globe use Inca to easily and affordably deliver content to any screen on any network, all with a superior customer viewing experience and a second-to-none view of the network. www.incanetworks.com.
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For more information please contact Rosalinda Thorleifson, Tel. +1-604-418-9715 firstname.lastname@example.org