Data Collection on Our Website
How do we collect your data?
Some data is collected when you provide it to us. This could, for example, be data you enter on a contact form. Other data is collected automatically by our IT systems when you visit the website. This data is primarily technical data such as the browser and operating system you are using or when you accessed the page. This data is collected automatically as soon as you enter our website.
What do we use your data for?
Part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyze how visitors use the site.
Access to and Control Over Your Data
You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time if you have further questions about the issue of privacy and data protection.
You may opt out of any future contacts from us at any time. You can do this at any time by contacting us via the email address or phone number provided on our website.
Analytics and third-party tools
We use “cookies” on this site. Cookies do not harm your computer and do not contain any viruses. They help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser to help us improve access to our site and identify repeat visitors.
Most of the cookies we use are so-called “session cookies.” They are automatically deleted after your visit. Other cookies remain in your device’s memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.
Cookies can also enable us to track and target the interests of our users to enhance your experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Server log files
The website provider automatically collects and stores information that your browser automatically transmits to us in “server log files”. These are:
- Browser type and browser version
- Operating system used
- Referrer URL
- Hostname of the accessing computer
- Time of the server request
- IP address
This data will not be combined with data from other sources.
Should you send us questions via the contact form, we will collect the data entered on the form, including the contact details you provide, to answer your question and any follow-up questions. We do not share this information without your permission.
You may revoke your consent at any time. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.
We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
General and Mandatory Information
Notice concerning the party responsible for this website
The party responsible for processing data on this website is:
Inca Networks – A WISI Company
112-19055 Airport Way
Pitt Meadows, BC
Canada V3Y 0G4
Toll-Free: +1 855-444-3104
Revocation of your consent to the processing of your data
Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email sent to firstname.lastname@example.org to make this request is sufficient. The data processed before we receive your request may still be legally processed.
Right to file complaints with regulatory authorities
If there has been a breach of data protection legislation, the person affected may file a complaint with the competent regulatory authorities.
Right to data portability
You have the right to have data which we process automatically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible.
Information, blocking, deletion
As permitted by law, you have the right to be provided with any of your personal data that is stored as well as its origin, the recipient, and the purpose for which it has been processed. You also have the right to have this data corrected, blocked, or deleted. You can contact us at any time using a simple informal email sent to email@example.com if you have further questions on the topic of personal data.
Data Protection Officer
We have appointed a data protection officer for our company:
112-19055 Airport Way
Pitt Meadows, BC
Canada V3Y 0G4
Direct: +1-604-998-4665 Ext. 2028
Analytics and Advertising
This website uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses “cookies”. These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.
Google has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.
IP anonymization in Google Analytics
We have activated the IP anonymization feature on this website. Your IP address will be shortened by Google prior to transmission to the United States. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and Internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.
Cookie blocker browser plugin
You can prevent cookies from being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website.
You can prevent the collection of your data by Google Analytics by clicking on the following link and downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
Google AdWords and Google Conversion Tracking
This website uses Google AdWords. AdWords is an online advertising program from Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, United States (“Google”).
As part of Google AdWords, we use so-called conversion tracking. When you click on an ad served by Google, a conversion tracking cookie is set. Cookies are small text files that your internet browser stores on your computer. These cookies expire after 30 days and are not used for personal identification of the user. Should the user visit certain pages of the website and the cookie has not yet expired, Google and the website can tell that the user clicked on the ad and proceeded to that page.
If you do not want to participate in tracking, you can opt-out of this by easily disabling the Google Conversion Tracking cookie by changing your browser settings. In doing so, you will not be included in the conversion tracking statistics.
This website uses the services of MailChimp to send email communication. This service is provided by Rocket Science Group LLC, 675 Ponce De Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA.
MailChimp is a service which organizes and analyzes the distribution of newsletters and email communication. If you provide data (e.g. your email address) to subscribe to our mailing list, it will be stored on MailChimp servers in the USA.
We use MailChimp to analyze our emails. When you open an email sent by MailChimp, a file included in the email (called a web beacon) connects to MailChimp’s servers in the United States. This allows us to determine if an email message has been opened and which links you click on. In addition, technical information is collected (e.g. time of retrieval, IP address, browser type, and operating system). This information cannot be assigned to a specific recipient. It is used exclusively for the statistical analysis of our emails. The results of these analyses can be used to better tailor future emails to your interests.
If you do not want your usage to be analyzed by MailChimp or wish to revoke your consent to be sent email communication, you will have to unsubscribe from our mailing list. For this purpose, we provide a link in every email we send.
Plugins and Tools
This site uses the Google Maps map service via an API. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
To use Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer. The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website.
Further information about handling user data, can be found in the data protection declaration of Google at https://www.google.de/intl/de/policies/privacy/.
Matomo is an open source web analytics platform. We use Matomo to measure, collect, analyze and report visitor’s data to understand our website traffic and optimize website pages. Matomo is used to analyze the behavior of website visitors and help identify potential issues: not found pages, search engine indexing issues and which content is the most appreciated. With Matomo, we track the following information: cookies, IP address, user ID, the location of the user, visitor logs.
Processing your personal data such as cookies helps us identify what is working and what is not on our website. For example, it helps us identify engaging content and an intuitive page structure. Our team benefits from the processing of your, and utilize it to create improvements to the website.
Information collected about your visit to our site will be used only to improve the user experience on our website and help you and other users find the information you are looking for.
Further information about handling user data, can be found in the data protection declaration of Matomo at https://matomo.org/privacy-policy/.
Vimeo is a video hosting platform that lets businesses integrate marketing and analytics functions into their videos. We use Vimeo to host our videos and track usage information directly related to each video. Such information may include how many videos and which videos were watched by a particular user, from where a particular video was watched by a particular user and how many times a particular video was watched by a particular user.
Further information about handling user data, can be found in the data protection declaration of Wistia at https://vimeo.com/privacy.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.